Return and Refund

1.1. In order to make a withdrawal Client has to make an inquiry from Client’s “personal zone” on the Site. In order to complete the inquiry, the Client has to choose any of the withdrawal methods from the list and fill all the necessary details.
1.2. After a withdraw request is made, it receives a “Requested” status. After the request comes to process, it receives an “In process” status. After receiving “In process” status, funds are removed from the balance. Funds will be transferred to the payment system wallet after a request receives a “Processed” status.
1.3. Withdrawal enquires processed by the financial department of Company one by one. The time of the process may vary from one (1) business day up to five (5) business days. Company reserves the right to increase the processing time, in that case, Company notifies Client by one of the contact methods which was provided by the Client during the registration on the Site.
1.4. Withdrawal can be processed on the personal details, used to deposit only. In case if there is no technical possibility to withdraw funds to the payment system account used to deposit, a method will be chosen by Company, according to Client’s possibilities. In such case payment details should be similar to the Client personal details.
1.5. The client takes full responsibility for the information provided by the Client at the inquiry of withdrawal.
1.6. If Client uses a bank card for the input of money, withdrawal of funds shall be performed on this card on the amount which isn’t exceeding the input amount from this card for the period 90 (ninety) calendar days from the moment of input of money. Withdrawal of funds on a bank card is a priority.
1.7. The Company undertakes to make a refund in 10 days after receiving a letter with the request.

This website is owned and operated by Golden Dawn (IT) with company registration number: Cg.01-09-355040 and registered address: 1085 Budapest, Jozsef Korut 69. Fzt 1 CTXHoldings advises clients to examine in detail our conditions before opening positions on our platform. Our company provides the opportunity to trade all major assets using a modern, convenient trading platform on Forex. The quotes on the website of the CTXHoldings platform are tariffs at which the company is ready to offer customers to buy and sell assets; as a result, financial quotes presented on the platform may differ from those in the real market. The information presented on the CTXHoldings website (news, comments, research or any other information) is by no means investment advice, but an informative commentary on the market situation. There are also risks associated with the use of the online trading system, including, but not limited to, a failure of equipment, software and an Internet connection. The company is not responsible for communication failures or delays when trading over the Internet. The company is not responsible for any loss or damage, including and without limitation any loss of profit, which may arise directly or indirectly from the use of the trading platform or the information provided on the website.