Know your customer policies have become increasingly important in the world lately, especially among banks and other financial institutions, to prevent identity theft, money laundering, financial fraud and terrorist activity.CTX Holdings has zero political tolerance for fraud, and take all possible measures to prevent it. Any fraudulent activity will be documented and all accounts related to it will be immediately closed. All funds from these accounts will be confiscated.
CTX Holdings aims to ensure the integrity of sensitive data it gets, such as your account information and the transactions you perform, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with some of your data, including your preferred deposit method.
For the purpose of KYC policy, a customer may be defined as:
A person or entity that maintains an account and/or has a business relationship with CTX Holdings on whose behalf the account is maintained (i.e. the beneficial owner)Beneficiaries of transactions conducted by professional intermediaries, such as stock CTX Holdings, chartered accountants, solicitors etc. as permitted under the Law.Any person or entity connected with a financial transaction, which can pose significant reputation or any other risks to CTX Holdings, say, a wire transfer or issue of high value demand draft as a single transaction.
KYC policy includes the following eight key elements - customer identification procedures, monitoring of transactions, risk management, training program, internal control system, record keeping, and evaluations of KYC guidelines by internal audit and inspection system, duties / responsibilities and accountability.An effective KYC program is put in place by CTX Holdings, establishing appropriate procedure and ensuring their effective implementation. It covers proper management oversight, systems and controls, segregation of duties, training and other related matters. Responsibility is explicitly allocated within the company for ensuring that the company's policies and procedures are implemented effectively.The nature and extent of due diligence depends on the risk perceived by the CTX Holdings customer profile. CTX Holdings internal audit and compliance have an important role in evaluating and ensuring adherence to the KYC policies and procedures. The compliance function provides an independent evaluation CTX Holdings own policies and procedures, including legal and regulatory requirements. It ensures that the audit machinery is staffed adequately with individuals who are well versed in such policies and procedures. Internal inspectors specifically check and verify the application of KYC procedures at the branched/offices and comment on the lapses observed in this regard.
CTX Holdings KYC Proposed Procedures Manual is as followed:
Identity is composed by attributes such as names used, date of birth and the residential address of the customer. This information can uniquely identify a natural or legal person. For a natural person, the date of birth should be obtained as an important identifier to support the name. If the customer provides an international passport as evidence of identity, the number, date and country of issue should be recorded (preferably the scan should be maintained on files as well).The identity must be verified any time a business relationship with CTX Holdings will be established, an account opened, or a significant one-off transaction is made.The identity of the following persons should be verified:
1. Clients: sufficient evidence of the identity must be provided to demonstrate that the client is who he/she claims to be.
2. The person acting on behalf of another (such as in a Managed Account Power of Attorney) – both of their identities must be proved by sufficient evidence.All the following information should be verified with identification documents:
the named account holder/person in whose name an investment is registered;any major (25% and over) beneficial owner of funds being invested who is not the account holder or the named investor;the principal controller(s), of an account or business relationship; andany intermediate parties (e.g. where the account is managed or owned by an intermediary).
All the signatories that appear in an account and directors who are not the main controllers, should also report their identities and provide adequate documents.In case of several account holders for one account, evidence of identification should be provided from all the account holders.Failure or refusal by an applicant to provide satisfactory identification or evidence within a reasonable period of time without adequate grounds may lead to a suspicion that the depositor or investor is involved in money laundering.
2. Identifications Procedures
CTX Holdings should make sure that its customer is a real person or organization (natural, corporate or legal entity), by acquiring sufficient identification evidence. When reliance is placed on a third party to identify or confirm the identity of an applicant, the overall legal responsibility for obtaining satisfactory identification evidence rests with CTX Holdings. The purpose is to obtain evidence that a person of that name lives at the address given and that the applicant is really that person, or that the company's owners are identifiable and that they can be located at the address provided.
In the case of a foreign customer or clients that cannot be physically present at CTX Holdings headquarters or local offices, the identification evidence such as the copy of an international passport or a national identity card must be certified by
: an embassy, consulate or high commission of the country of issue; ora senior official within a bank; ora lawyer or a public notary.
It should be written "original seen"/” Certified True Copy” on every certified copy of the identification documents.
The photographic evidence of identity should be a good reproduction and when this is not possible the copy of the evidence should be certified as providing a good likeness of the applicant.
The following information should be provided and verified for all private individuals:
the true full name(s) used; and the permanent home address, including postcode.The fact the customer of the name provided resides at the address given and that he is that person should be confirmed by the information provided, such as a utility bill.If an applicant has recently relocated to a different address, the previous address should be validated.
The following documents can be used to attest the identification information:
Personal Identity Documents.Current International Passport.Residence Permit issued by the Immigration Authorities.Current Driving License.Inland Revenue Tax Clearance Certificate.Birth Certificate/Sworn Declaration of Age.Record of Home Visit.Confirmation from the electoral register that a person of that name lives at that address.Recent utility bill (water, electricity, gas, and internet) – note: it is better to use a physical electricity/municipality bill as utility bill, not a mobile telephone bill.
If those documents can't be provided or are not sufficient, as an alternative or supplementary, the information may be verified electronically by accessing other data sources such as:
An electronic search in the Electoral Register;Access to internal or external account database; An electronic search of public records where available.Besides identity documents, other information must be obtained in the purpose of avoiding money laundering. In case of doubt and suspicion, customers might be required to provide:
The legal evidence of the relationship between the signatories and the beneficial owner.The origins and the sources of the funds deposited or invested.The estimate net worth.Information about the occupation or employment of the customer.Bank Reference such as in the following page.
Bank Letterhead (must contain full address and contact number) TO WHOM IT MAY CONCERN Date: ………………….REF: Mr. ….This letter confirms that (name) of (full address) is a client in good standing and has been a client at this bank for the past (number) of years.Sincerely, (Bank Signing Officer + Stamp)
It must be understood that the amount of information asked, shall vary according to the type of client, the nature of activity with CTX Holdings and the risk. A certain category of person will require a higher level of due diligence:
Persons residing in or having funds sourced from countries listed as having inadequate anti-money laundering standards or representing high risk for crime and corruption (e.g. Nigeria and other certain countries in Africa, certain countries in Eastern Europe, certain countries in Central America and certain Islamic states – these lists are distributed on the internet and updated frequently – use them at your own peril);Persons involved in business activities or sectors susceptible to money laundering;“Politically Exposed Persons” (PEPs) which means person holding or having held positions of public trust, such as government officials, senior executives of the government, public infrastructure entities, large corporations, defense executives, politicians, important political party officials, etc., as well as their families and close associates.
CTX Holdings should keep the information in a secure manner and up-to-date.
As far as necessary, CTX Holdings can use special procedures as far as necessary to be alert to indications of an unusual customer use of the service provided by it, in order to detect circumstances that could lead to money laundering.These procedures can be done by an automated system or rely on staff vigilance.Several characteristics justify further inspection like:
the usualness / unusualness of a transaction (regarding to size or frequency);the nature of a transaction;the nature of a series of transactions; the geographic destination or origin of a payment (to or from a high-risk country);the parties concerned (to or from a person on a sanctions list).
Every measure that will be taken by CTX Holdings will be compliant with the guidelines issued by competent authorities.
Whenever clients are using credit cards, please ask for scans of both sides of the card and make sure that the scans were not manipulated or altered The scans should not show the last 4 digits of the credit card number or the CVV code on the reverse side. The same goes for documentation scans which can be easily manipulated using graphic software suites like Photoshop. Please pay attention to receive consent for every transaction from the person stated on the card. E.g. when a client uses its spouse’s credit card, remember to receive the spouse’s personal consent for the transaction and verify the spouse identity as described above in order to prevent chargebacks.
For a corporate client, the client should either:
a. provide a certified POA attesting that the signatory can sign and bind the client, or a confirmation from the corporate secretary confirming the same, or: b. provide a declaration as follows:“I, ……, personally declare and guarantee that I am entitled to sign on behalf of the corporate entity and I assume full personal liability of the legal consequences should this declaration was incorrect or inaccurate”.Should any questions arise in the ordinary course of business, please feel free to contact us anytime by email or phone.
CTX Holdings does not tolerate with money laundering and supports the fight against money launderers. CTX Holdings follows the guidelines set by the Joint Money Laundering Steering Group. The company is a full member of the Financial Action Task Force (FATF), the intergovernmental body whose purpose is to combat money laundering and terrorist financing.
CTX Holdings now has policies in place to deter people from laundering money. These policies include:
Ensuring clients have valid proof of identification maintaining records of identification information determining that clients are not known or suspected terrorists by checking their names against lists of known or suspected terroristsInforming clients that the information they provide may be used to verify their identity closely following clients’ money transactionsNot accepting cash, money orders, third party transactions, exchange houses transfer or Western Union transfers.Money laundering occurs when funds from an illegal/criminal activity are moved through the financial system in such a way as to make it appear that the funds have come from legitimate sources.
Money Laundering Usually Follows Three Stages:
firstly, cash or cash equivalents are placed into the financial system.secondly, money is transferred or moved to other accounts (e.g. futures accounts) through a series of financial transactions designed to obscure the origin of the money (e.g. executing trades with little or no financial risk or transferring account balances to other accounts).And finally, the funds are re-introduced into the economy so that the funds appear to have come from legitimate sources (e.g. closing a futures account and transferring the funds to a bank account).
Trading accounts are one vehicle that can be used to launder illicit funds or to hide the true owner of the funds. In particular, a trading account can be used to execute financial transactions that help obscure the origins of the funds.CTX Holdings directs funds withdrawals back to the original source of remittance, as a preventative measure.International Anti-Money Laundering requires financial services institutions to be aware of potential money laundering abuses that could occur in a customer account and implement a compliance program to deter, detect and report potential suspicious activity.These guidelines have been implemented to protect CTX Holdings and its clients.For questions/comments regarding these guidelines, please contact us at
What Is Money Laundering?
Money laundering is the act of hiding money obtained illegally, so the source appears legitimate. We adhere to strict laws rendering it illegal for us or any of our employees or agents to knowingly engage in or attempt to engage in any activities remotely related to money laundering. Our anti-money laundering policies increase investor protection and client security services, as well as offer safe payment processes.
IdentificationThe first safeguard against money laundering is sophisticated Know-Your-Customer (KYC) verification. To ensure compliance with standard AML regulations, we require you to submit the following documentation:
Proof of Identification: A clear copy of the front and back of your government-issued photo ID, i.e. a valid passport, driver’s license, or national ID card.Proof of Residence: An official document issued within the last 3 months, clearly stating your name and address as registered with CTX Holdings. This can be a utility bill (i.e. water, electricity, or landline), or bank statement. Please make sure your copy includes:
Your full, legal nameYour full residential addressDate of issue (within the last 3 months)Name of the issuing authority with an official logo or stampCopy of the front and back of your credit card: To ensure your privacy and security, only the last 4 digits of your credit card must be visible. You can also cover the last 3 digits on the back of your card (CVV code).
Please note that regulatory requirements differ in certain countries and we may need to request further documentation from you.
We do not accept third-party payments. All deposits must be made in your own name and match the KYC documents submitted. Due to AML regulatory policies, all funds withdrawn must be returned to the exact source from which they were received. This means that funds originally deposited via bank transfer will be returned to the same account when a withdrawal request is made. Equally, if you deposited via credit card, your funds will be returned to the same credit card when a withdrawal request is made.We do not, under any circumstances accept cash deposits or disburse cash when requests for withdrawal are made.
AML regulation requires us to monitor and track suspicious transactions and report such activities to the relevant law enforcement agencies. We also reserve the right to deny a transfer at any stage if we believe the transfer to be connected in any manner to criminal activity or money laundering. The law prohibits us from informing customers about reports submitted to law enforcement agencies concerning suspicious activity.